Terms of Service

1. Agreement to Terms

By accessing or using the YARDtwin™ platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

YARDtwin is a cloud-based yard management platform that provides:

• Dock scheduling and appointment management
• Gate check-in and check-out automation
• Digital twin yard visualisation
• Carrier and driver management
• Audit trail and compliance tools built for GMP environments
• Analytics, reporting, and integration capabilities

The Service is provided "as is" and we may update, modify, or discontinue features with reasonable notice.

3. Account Registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorised access
• Ensuring all users added to your organisation comply with these Terms

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Payment

4.1 Free Trial

New accounts receive a 30-day free trial with full access to all features. At the end of the trial, you must select a paid plan to continue using the Service.

4.2 Paid Plans

Three plans are offered. Standard and Professional are priced per site; Enterprise is priced per account.

• Standard — €299 per site per month.
• Professional — €599 per site per month.
• Enterprise — an annual contract per account, at the amount agreed in that contract.

4.3 Billing

• Standard and Professional are billed in advance for each monthly or annual period, by card via Stripe or, on request, by invoice. Enterprise is invoiced as its contract sets out.
• Annual prepayment for Standard or Professional: two months free in the first annual year only. Renewal years are billed at twelve times the monthly price, with no annual discount.
• Payments are non-refundable except as required by law. Annual prepayment refunds are pro-rata within the first 14 days of any annual charge.

4.4 Overdue Payments

• If payment fails, we will retry automatically over the following 14 days
• After 14 days of failed payment, your account enters a grace period of up to 3 months
• During the grace period, you retain read-only access to your data
• After 3 months of non-payment, your account is suspended
• Reactivation requires payment of the outstanding balance plus the next month's fee
• While your account is suspended and the contract has not ended, your data is kept for up to 12 months from suspension so that it can be restored if you reactivate; data not restored by then is deleted. Once the contract ends, you can request an export of your data, and operational data is deleted within 30 days, as set out in section 11 of the Data Processing Agreement (which also covers backups and audit records).

5. Data Ownership

You retain all ownership rights to the data you upload, enter, or generate through the Service ("Your Data"). We do not claim any ownership of Your Data.

You grant us a limited licence to process, store, and transmit Your Data solely for the purpose of providing the Service.

Upon termination of your account, you may request an export of Your Data within 30 days. Operational data is deleted within 30 days after the contract ends (after any export you request), and backups expire, as set out in section 11 of the Data Processing Agreement.

6. Data Processing and Security

We process your data in accordance with our Privacy Policy and GDPR Policy.

• All data is encrypted in transit (TLS 1.2+) and at rest
• Hosted on Microsoft Azure infrastructure in Sweden Central and Norway East (European Economic Area)
• PostgreSQL Flexible Server with point-in-time recovery (7-day window)
• Driver licence images and signatures are encrypted at rest with AES-256 by Azure Storage and Azure Database for PostgreSQL (Microsoft-managed keys), and access to them is limited by role and organisation
• Tenant isolation enforced on every API route — verified by automated cross-tenant audit on every release
• Role-based access control (admin, ops_manager, gate_guard, warehouse_operator, carrier, super_admin)
• Tamper-evident, database-enforced audit trail designed to support GMP data-integrity requirements (21 CFR Part 11, EU GMP Annex 11)
• Single sign-on (SAML 2.0, Google, Microsoft); time-based one-time-password MFA, mandatory for platform administrators and available to all users

6a. Customer References and Marketing

We will only name you, or show your logo, as a customer with your prior written consent.

Any such consent covers only your company name, your logo and the fact that you are a YARDtwin customer. It never extends to your operational data, your customers' data, your drivers' personal data, or any commercially sensitive information about your operations.

You may withdraw your consent at any time by emailing admin@yardtwin.com. We will remove your company from public-facing references within 30 days of receipt of your request and will not use your name in new materials thereafter.

6b. Smart Slots Recommendations and Break Windows

The Service includes Smart Slots, a feature that recommends appointment times based on operational factors including dock compatibility, staffing windows, existing bookings, and Break Windows configured by you (the Customer).

Recommendations are advisory unless your site administrator has configured Strict mode, in which case only recommended slots are bookable. Break Windows configured by you are enforced at runtime such that no truck activity (gate-in, dock work, or gate-out) will occur during a configured Break Window; trucks scheduled to be active during a Break Window will wait until the Break Window ends.

You remain responsible for all booking decisions, all Break Window configurations, and any operational, contractual, or commercial consequences thereof. YARDtwin Ltd makes no warranty that Smart Slots will produce specific cost savings or operational outcomes. Full details are available on the Smart Slots page.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Share your account credentials with unauthorised individuals
• Upload malicious content, viruses, or harmful code

8. Service Level Agreement (SLA)

On the Standard, Professional and Enterprise plans we commit to 99.5% availability of the Service in each calendar month. Availability is the share of minutes in the month in which the application and its API respond to requests. The following are excluded from the calculation:

• Announced maintenance, with at least 24 hours’ notice
• Force majeure — events outside our reasonable control
• Problems with your own equipment, networks or internet access
• Suspension of the Service for breach of these Terms

If availability in a calendar month falls below the commitment, you may claim a service credit against that month’s fee:

• Below 99.5%: 5% of that month’s fee
• Below 99.0%: 10% of that month’s fee
• Below 95.0%: 25% of that month’s fee

Claims must be made by e-mail to admin@yardtwin.com within 30 days of the end of the affected month. Service credits are the sole remedy for availability shortfalls.

The recovery time and recovery point figures we publish are internal targets, not commitments under these Terms.

An Enterprise contract may set different service levels; where it does, the contract takes precedence.

A summary of this section is published at yardtwin.com/sla. If the summary and these Terms differ, these Terms prevail; changes to this section follow section 14.

9. Integrations and Third-Party Services

The Service supports integrations with third-party systems including ERP, WMS, TMS, ANPR cameras, and temperature sensors. You are responsible for:

• Configuring integrations correctly
• Ensuring your third-party systems comply with their own terms of service
• The accuracy of data sent to YARDtwin via integrations

We are not liable for data loss, errors, or service disruptions caused by third-party integrations.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees you have paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities
• We are not liable for delays, errors, or losses caused by third-party integrations, carrier performance, or external systems

11. Intellectual Property

The Service, including its design, code, documentation, and branding, is owned by YARDtwin Ltd and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service.

YARDtwin™ is a trademark of YARDtwin Ltd. You may not use our trademarks without prior written consent.

12. Termination

Either party may terminate this agreement:

• By you: Cancel your subscription at any time from Settings > Billing. Access continues until the end of the current billing period.
• By us: We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law. We will provide reasonable notice where possible.

Upon termination, your right to use the Service ceases immediately. You may request a data export within 30 days of termination.

13. Governing Law

These Terms are governed by the laws of Ireland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: admin@yardtwin.com

Website: yardtwin.com